Our Customers Say
goodmortgage.com believes in providing low rates, excellent service with a human touch throughout the process, as well as helping homebuyers and homeowners understand the mortgage process. Much of this is evidenced on our site with the extensive mortgage calculators and information contained in our Mortgage School.
Below are excerpts from some of the individual stories and reviews from customers about goodmortgage.com and how individual loan specialists and the company has helped deliver on our customer's dreams during the loan process.
"...you were so
helpful and so easy to communicate with - it can be scary when you've
never done it before."
I can't tell you how much I appreciated all of your hard work on our mortgage! It was an incredibly easy experience and you were so helpful and so easy to communicate with - it can be scary when you've never done it before. I have already started giving out your name, website, and number to others - I hope that's ok!
Warmest Regards - Stephanie F.
"Not only did
goodmortgage.com give me a lower interest rate than I could find
anywhere in the U.S. ... but my loan specialist
personally took an interest in my purchase."
I was a first time home buyer and didn't know anything about the buying process. To make things more of a challenge, I wasn't using a real-estate agent either. I heard from a couple friends who claimed they had a very good experience with goodmortgage.com. I decided to give them a call. Wow! I can now see why they all talked so highly of this company.
From day one they held my hand and followed through with everything they said they would and more. Not only did goodmortgage.com hook me up with a lower interest rate than I could find anywhere in the U.S. (including dozens of other "dot-com" websites, that say they are the lowest) but my loan specialist personally took an interest in my purchase. If he wasn't taking time out to deliver certain important documents to my doorstep, he was on the phone with lawyers, home inspectors, appraisers, and the seller making sure everything was moving along in a timely manner.
I spent the last seven years working in a "customer service" industry and am very critical of the way I'm treated. Let me tell you, just as I have told all of my friends... If and when I ever purchase another house, there is no doubt in my mind who I'm going to call, goodmortgage.com Thanks again, I love my new home!
- Jason R.
Your site is extremely easy to navigate and to
Your site is extremely easy to navigate and to understand. I am just beginning to search for a few things like estimating my credit score and selling my home/buying a new one and this site helps more then all the rest. I have looked at tons of them over the past few days.
"I also wanted to tell you what a pleasure it has been to work with
you, for a process that is about as emotional as something can be, you
have made it almost painless."
Before things get a little more hectic today when we move, I just wanted to thank you for all you did for both the kids and Sheri and I. You were a life saver.
I also wanted to tell you what a pleasure it has been to work with you, for a process that is about as emotional as something can be, you have made it almost painless. Thanks again!
- D Eder
" This is all too good to be true. "|
I just wanted to take a moment to let you know what a great job you've done for me on this loan. I filled out the online application and within 24 hours was pre-approved and called by a loan officer to explain the details. The quick response, the advice provided, and the level of comfort given to me sold me on your company. I have to admit, that I thought this was all too good to be true, so I was quite a back seat driver when my loan officer took over. He was very responsive to all my questions and was courteous at all times when dealing with me. I was extremely pleased with his professionalism and people dealing skills despite my “nagging”. All in all, I have enjoyed dealing with goodmortgage.com and have no problems in recommending the company to other prospective buyers.
- A. Sumner
told me more about
loans in 10 minutes than anyone during my entire home buying
I would like to express my thanks and appreciation to goodmortgage.com and the hardworking people on your staff. I recently purchased a condominium for my son attending school in another state. The loan broker who was recommended to me never returned my phone calls, would never give me a loan rate and never had time to talk to me. Told me it was a difficult loan and he needed time to work on it.
While surfing on the internet one evening, I noticed your site and decided to visit. It was the best decision I'd made in awhile! I decided to call instead of sending information over the internet, and in 10 minutes I learned more than I had heard from my real estate agency or loan broker during the entire process to that point. I told him my loan was to close in 2 weeks and he said, "We can get you a loan." Needless to say, I called my broker and told her I was going with goodmortgage.com for my mortgage. What a great experience!
- M. Smith
"This was so easy! Thank you for saving me so much money on my monthly payments!"
As it happens from time to time, bad things happen to good people. My husband was out of work for awhile and we charged up our credit cards. The monthly bills were really weighing us down. I decided to apply on your site after seeing in on AOL, and was amazed by the quick response. When you told me that you could save me $325 a month - I was so happy.
This was so
easy! Thank you for saving me so much money on my monthly payments!
"We have never had such an easy time getting a home loan as we have with goodmortgage.com - the Internet application was really easy to use."
We wanted to express our total "delight" with the way Brian handled our loan transaction. Brian was efficient, helpful and made the process easy. You truly have a successful system. We learned so much in Mortgage School, and knew what we could afford before we called. We have never had such an easy time getting a home loan. The Internet application was really easy to use.
- A. Legner
"You called me back right away...Everything was exactly as
it would be - no hidden fees, no surprises, the loan funded on time and
the fees were exactly as quoted."
Prior to house hunting, I shopped for lenders. I called many banks and brokers for comparisons on fees, rates, and services. When I saw goodmortgage.com, I decided to see if you really would call me back right away. You did, and the rates and fees that were quoted to me were the most competitive. I was skeptical, but decided to pursue the loan. And, most importantly, everything was exactly as goodmortgage.com said it would be, no hidden fees, no surprises, the loan closed on time and the fees were exactly as quoted.
- T. Wiggins
"This was our first home buying experience and you were extremely helpful and too the time to educate us at each step of the way"
I just wanted to drop you a note to express my satisfaction and appreciation of the hard work that your staff has done for me. This was our first home buying experience and you were extremely helpful and too the time to educate us at each step of the way.
- M. Book
"The entire process went so
smoothly that I will urge friends and relatives to visit your site."
For the past month, I have had the pleasure of working with Bill at goodmortgage.com. My husband and I wanted to purchase a new home and called goodmortgage.com after being frustrated by our mortgage broker's unresponsiveness - we kept being surprised at every turn! Bill was so helpful, after reviewing our application, he recommended the best program for us. He was prompt, efficient and, best of all, considerate. The entire process went so smoothly that I will urge friends and relatives to visit your site.
- D. Bledsoe
"Your site is incredible. It's amazing
the amount of information you provide for your customers, at no charge."|
editor's note: The above quote is from an executive at a well known search engine company, who took the time to let us know in person what they thought of our site.
"Even our real estate agent, who tried to get
me to use her broker, was impressed with goodmortgage.com's interest rates and
I chose your company after using your extensive mortgage calculators on your Internet web site. I was very impressed with your low interest rates and your low fees. I did research other mortgage companies, but after reviewing all the information, I called goodmortgage.com for pre-qualification. Even our real estate agent, who tried to get me to use her broker, was impressed with your interest rates and low fees.
- N. Lee
goodmortgage.com prides itself on it's values and committment to customer service.
This commitment is evidenced by our record at the Better Business Bureau, our membership in the TRUSTe Privacy Organization, and awards for customer service.